Help build solutions that build better lives. At Housecall Pro, we dedicate every day to empowering home service professionals—helping them streamline operations, scale their businesses, and reclaim time for what matters most.
Why Housecall Pro?
- A culture rooted in innovation, collaboration, and growth for both our employees and our Pros
- Leadership focused on career development and mentorship
- Benefits to support the whole you: medical, dental, vision, disability, life, and 401(k)
- Flexible paid time off + paid holidays
- Monthly tech reimbursements
- Inclusive and mission-driven environment
The Role: Onboarding Specialist
As part of our Customer Success team, you’ll own the onboarding journey for new enterprise accounts—driving adoption, building strong relationships, and ensuring long-term success. You’ll act as a trusted consultant for small businesses in the home services industry, using your communication, problem-solving, and technical skills to set them up for growth.
What You’ll Do
- Guide customers through onboarding: account activation, adoption, and product utilization
- Support key accounts with training and coaching beyond onboarding
- Build strong, trust-based customer relationships
- Communicate client trends and feedback across internal teams
- Identify opportunities for expansion and process improvement
- Troubleshoot issues with deep product knowledge and creative problem-solving
- Use data and analysis to drive efficiency and enhance the customer experience
Qualifications
- 1–3+ years of experience in customer success, implementation, or sales
- Bachelor’s degree or equivalent experience
- Proven record of developing customer relationships and exceeding success metrics
Preferred
- Bilingual (English/Spanish)
- Experience working with service professionals in HVAC, plumbing, electrical, carpet cleaning, or maid services
- Strong collaboration across cross-functional teams
What Will Help You Succeed
- Self-starter mindset in a fast-paced environment
- Excellent written and verbal communication
- Strong organizational and time management skills
- Sharp problem-solving abilities and attention to detail
Compensation & Benefits
- $23.99–$28.21/hour (includes base + bonus; ~$58,682 annualized budget)
- Full benefits package: health, dental, vision, disability, 401(k), employee assistance program
- Flexible PTO, paid parental leave, and tech reimbursement
- 100% remote role with growth potential
Founded in 2013, Housecall Pro supports over 40,000 businesses nationwide with tools that simplify scheduling, dispatching, payments, and more. With 1,800+ employees worldwide, we’re on a mission to champion Pros to success.
Housecall Pro is proud to be an Equal Opportunity Employer.
Happy Hunting,
~Two Chicks…