Shape the future of women’s healthcare by ensuring every patient interaction is compassionate, seamless, and professional. Midi Health is hiring a Patient Experience Service Representative to manage high-touch interactions, resolve escalated concerns, and support patients throughout their care journey.
About Midi Health
Midi Health is expert healthcare delivered with compassion, specializing in holistically treating menopause and perimenopause. We combine lifestyle interventions, prescriptions, hormone replacement therapy (HRT), and naturopathic solutions with telehealth and team-based care. We accept most insurance plans and offer affordable cash-pay options, making care accessible for women across the U.S.
Schedule
- Full-time, 40 hours per week
- Remote, U.S.-based (quiet, distraction-free workspace required)
- Standard business hours
Responsibilities
- Serve as the first point of contact for patients by phone, delivering empathetic and professional support
- Manage a high volume of inbound and outbound calls for patient support, scheduling, and service recovery
- Resolve escalated patient concerns with compassion and discretion, escalating when necessary
- Accurately document patient interactions in Zendesk and AthenaHealth EHR
- Act as a patient advocate, collaborating with clinicians and internal teams to ensure timely solutions
- Proactively identify areas for patient experience improvement and share feedback with leadership
- Maintain HIPAA compliance and confidentiality at all times
Requirements
- 5+ years of experience in a patient-facing, high-touch healthcare role
- 2+ years of experience using Zendesk (or comparable ticketing software)
- 2+ years of experience using AthenaHealth (or comparable EHR system)
- 2+ years of experience with Google Workspace
- Demonstrated ability to handle escalated or frustrated patients with empathy and professionalism
- Strong communication, judgment, and critical-thinking skills
- Must have a reliable high-speed internet connection and distraction-free home workspace
Preferred Qualifications
- Bilingual (Spanish or another language)
- Experience in digital-first or startup healthcare environments
Compensation & Benefits
- $60,000 annual salary (based on experience)
- Comprehensive benefits: medical, dental, vision, PTO
- 100% remote work environment
- Opportunity to grow in a fast-paced, mission-driven healthcare startup
Interview Process
- Recruiter Interview (30 min Zoom)
- Hiring Manager Interview (30 min Zoom)
- Final Interview (30 min Zoom)
At Midi Health, you’ll be part of a mission-driven team committed to delivering empathetic, modern healthcare for women.
Happy Hunting,
~Two Chicks…