Support customers with fraud inquiries and credit card account protection at a Fortune 500 company.
About Global Payments / TSYS
Global Payments is a Fortune 500 company and a worldwide leader in payment technology and software solutions. Through our brands, including TSYS, we help millions of businesses and consumers securely process payments, prevent fraud, and innovate for the future of commerce. With more than 24,000 employees across 100+ countries, we are committed to building a safe, inclusive, and high-performing workplace.
Schedule
- Full-time, remote (U.S.)
- 24/7 call center – must be available for mornings, afternoons, evenings, nights, and weekends
- Camera-on participation required during work hours
Responsibilities
- Handle 25+ account inquiries per hour via phone, providing scripted responses for fraud alerts in compliance with Service Level Agreements (SLAs)
- Investigate potential credit card fraud by analyzing payment history, transactions, and account activity
- Contact cardholders and merchants to verify charges and gather supporting details
- Complete lost/stolen reports, block compromised accounts, and initiate card replacement orders
- Document all interactions, findings, and resolutions thoroughly and accurately
- Build knowledge of fraud detection techniques, policies, and regulations through ongoing training and collaboration
Requirements
- High School Diploma or equivalent
- At least 6 months of high-volume call center experience (onsite or remote) within the last 2 years
- Strong communication and customer service skills
- Ability to follow detailed instructions and procedures
- Comfort working in a fast-paced, closely supervised environment
Preferred Qualifications
- Previous fraud prevention or financial services experience
Compensation & Benefits
- Hourly rate: $15.00 (non-exempt)
- Comprehensive medical, dental, and vision insurance
- Paid time off and company-wide service days
- Retirement and investment programs
- Employee recognition programs and charitable gift matching
- Employee Assistance Program (EAP)
- Remote flexibility with occasional onsite meetings or training required
Why Work Here
- Be part of a Fortune 500 company shaping the future of payments
- Gain fraud prevention and financial services experience in a secure, growing industry
- Access career growth opportunities with one of the world’s leading payment technology providers
Happy Hunting,
~Two Chicks…