Support Bitwarden’s global user community with top-tier technical and customer care.
About Bitwarden
Bitwarden is the trusted identity security leader for millions of users and organizations worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information. With solutions spanning password management, secrets management, and passwordless/passkey innovations, Bitwarden makes it simple to extend robust security across all devices. Headquartered in Santa Barbara, CA, Bitwarden is proudly open source and trusted by Fortune 500 companies and everyday users alike.
Schedule
- Remote role based in the EMEA region
- 4-day workweek: Saturday–Tuesday (10-hour shifts)
Responsibilities
- Serve as a Subject Matter Expert (SME) on Bitwarden’s suite of products and services
- Troubleshoot technical issues for web and mobile platforms (Windows, macOS, Linux, iOS, Android)
- Provide stellar support to users by email, chat, and other channels
- Assist with billing, account management, and user onboarding
- Collaborate cross-functionally with Sales, Marketing, Product, and Engineering teams
- Identify solutions proactively and contribute to continuous improvement in customer experience
Requirements
- Excellent spoken and written English with strong grammar and clarity
- 1+ year in a technical role (e.g., Systems Admin, QA, Support, Help Desk) or equivalent skills/education
- Strong problem-solving skills and ability to communicate solutions clearly
- Empathy-driven customer support mindset
- Comfortable working remotely with self-discipline and reliability
- Familiarity with several of these technologies is a plus: CLI, Docker, GitHub, HTML, HTTP, DNS, TLS/SSL, PKI, Freshdesk
Compensation & Benefits
- Competitive pay (range discussed during hiring based on region and experience)
- Comprehensive benefits package (varies by location)
- Paid time off and wellness support
- Remote-first work culture with global collaboration
- Professional development opportunities (#growth-club and ongoing learning)
Why Join Bitwarden?
- Be part of an open-source company building tools that empower individuals and enterprises alike
- Collaborate with a supportive, global team that values growth, integrity, and purpose
- Make a direct impact on internet security for millions of users
Happy Hunting,
~Two Chicks…