Help patients by ensuring accurate, timely, and compassionate insurance claim resolution with CVS Health.
About CVS Health
As the nation’s leading health solutions company, CVS Health connects with millions of Americans through local care, digital channels, and a workforce of 300,000+ colleagues. Together, we are reimagining health care to make it more connected, convenient, and compassionate.
Schedule
- Full-time, 40 hours per week
- Remote position (must reside in Arizona)
- Flexible workday start between 6:00 AM – 9:30 AM (some locations may require 7:00 AM start)
- Instructor-led training provided
Responsibilities
- Work with insurance companies to resolve patient insurance claim issues.
- Follow up on all patient accounts, escalating payer concerns as needed.
- Ensure proper reimbursement, identify adjustments or write-offs, and resubmit corrected claims.
- Review and resolve denials, short-pays, and correspondence from payers.
- Interpret payer contracts to ensure accurate payment.
- Process refunds and pursue overturned claim rejections.
- Collaborate with other departments and communicate with payers via phone and web portals.
- Support team development as a senior: mentor peers, provide job aids, assist with projects, and model CVS core values.
Requirements
- High School Diploma or GED required
- 1+ years of professional work experience
- Beginner-level proficiency with Microsoft Excel, Outlook, and Word
Preferred Qualifications
- Experience with medical billing, collections, AP/AR, or healthcare reimbursement
- Knowledge of healthcare systems, home infusion, or durable medical equipment (DME)
- Strong attention to detail, urgency, and customer service mindset
- Ability to train, guide, and collaborate with peers
Pay & Benefits
- Pay: $18.50 – $35.29/hour (based on experience, education, and location)
- Medical, dental, and vision insurance (coverage begins the 1st of the month after start)
- 401(k) with company match + employee stock purchase plan
- Paid time off, family leave, flexible schedules
- Tuition assistance and career development programs
- Employee wellness resources including screenings, counseling, and financial coaching
Be part of CVS Health’s mission to deliver better outcomes by supporting patients and driving reimbursement accuracy.
Happy Hunting,
~Two Chicks…