Make a difference in mental healthcare while working fully remote.
About Rula
Rula is transforming access to mental health by providing compassionate, evidence-based care that treats the whole person—not just the symptoms. We envision a world where mental health is embraced as essential to overall well-being and are committed to making quality care accessible, stigma-free, and supportive for all.
Schedule
- Full-time, remote role (US-based only)
- Note: Applicants from Washington state are not eligible for this role
Compensation
- $63,000 – $70,400 per year
- Equity offered
- No bonus for this role
Responsibilities
- Serve as the first point of contact for patients, handling complex and sensitive inquiries with empathy
- Act as a liaison between patients and the clinical team to ensure timely resolutions
- Troubleshoot and resolve issues independently via phone and email
- Document workflows, update processes, and contribute to patient experience improvements
- Provide escalation support with sound judgment and care
Requirements
- 2+ years of patient advocacy or high-volume customer support experience, preferably in healthcare or mental health
- Skilled in de-escalation and handling sensitive interactions with compassion
- Strong organizational and time management skills in a fast-paced environment
- Proficiency with tools such as Google Suite, Salesforce, Zendesk, or EHR platforms
- Ability to multitask, prioritize, and meet deadlines with high attention to detail
Preferred Qualifications
- Experience in a high-growth startup (healthcare or mental health preferred)
- Background handling healthcare complaints or grievances
- Direct patient support experience in a mental health context
- Cross-functional collaboration experience
Benefits
- 100% remote work with flexible hours
- Comprehensive health coverage: medical, dental, vision, life, and disability insurance
- FSA/HSA options
- 401(k) plan access
- Generous PTO plus two company-wide shutdown weeks annually
- Paid parental leave (birthing, non-birthing, adoptive, or foster parents)
- Employee Assistance Program (EAP)
- Home office setup stipend
- Quarterly department stipends for team-building and gatherings
- Wellness events, learning opportunities, and employee resource groups
At Rula, diversity, equity, and inclusion are more than values—they’re at the heart of our mission to make mental healthcare work for everyone.
Happy Hunting,
~Two Chicks…