Support employees with benefits administration during peak season in a fast-paced, customer-focused call center environment.
About OneSource Virtual (OSV)
Founded in 2008, OneSource Virtual helps more than 1,000 Workday customers transform their HR, payroll, and finance operations. OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unmatched commitment and support. Headquartered in Dallas, Texas, with offices across North America and Europe, OSV empowers organizations to move from transactional to transformational.
Schedule
- Seasonal role starting August/September through December
- Must be flexible between 7am–7pm Central Time
- Full-time, remote, US-based
- Bilingual candidates (Spanish and French) strongly preferred
Responsibilities
- Provide professional and timely service to internal and external customers
- Process benefit-related changes such as life-status updates and address changes
- Resolve benefit administration service issues with staff and outside vendors
- Counsel employees regarding plan features, eligibility, procedures, and premiums
- Perform monthly reconciliation of carrier invoices for customer reporting
Requirements
- Bachelor’s degree required
- 2–5 years of related benefits experience and/or training
- Strong customer service background
- Knowledge of group life and health benefits
- Familiarity with federal regulations such as Section 125, ERISA, and COBRA
- Ability to manage sensitive, confidential issues in a demanding environment
- Excellent professional communication skills
- Proficiency with Microsoft Office, Outlook, HRIS systems
Preferred Qualifications
- Bilingual in Spanish or French
- Bachelor’s degree in HR, Business, or related field
Benefits
- Competitive pay: $28.90 – $35.45 per hour (based on experience)
- Bonus incentives
- Paid certifications and tuition reimbursement
- Comprehensive health, dental, vision, and life insurance
- Paid time off and well-being programs
- Career advancement opportunities in a growing organization
Join a values-driven company recognized as a Best Place to Work in Healthcare, Great Place to Work Certified, and winner of multiple industry awards for revenue cycle management excellence.
Happy Hunting,
~Two Chicks…