Join CrossCountry Mortgage and deliver an exceptional loan experience by supporting borrowers and internal teams with accuracy, professionalism, and bilingual communication.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is the nation’s #1 distributed retail mortgage lender, with 7,000+ employees across 700+ branches and servicing in all 50 states, D.C., and Puerto Rico. Recognized 10 times on the Inc. 5000 list of America’s fastest-growing private businesses, CCM is powered by an entrepreneurial culture, transparency, and a collaborative team spirit.
Schedule
- Full-time, remote (USA)
- Eastern Standard Time Zone working hours to support the East Coast
Responsibilities
- Provide top-tier customer service to borrowers, Loan Officers, Underwriters, Title Companies, Attorneys, and Realtors
- Review, prepare, and submit loan applications promptly and accurately to Underwriting
- Gather and verify required source documentation directly from customers
- Submit applications through automated underwriting systems (DU, LP, GUS)
- Order and review necessary verifications, including flood certificates, condo questionnaires, employment VOEs, and disclosures
- Coordinate appraisals, title updates, insurance binders, and final verifications for closings
- Upload loan documents into files and provide copies to borrowers upon request
- Represent CCM professionally in all customer and industry interactions, maintaining company standards
- Perform other duties as assigned
Requirements
- Fluent in English and Spanish, with ability to support customers in either language
- High School Diploma or equivalent required
- 5+ years of experience in a similar administrative or processing role
- Professional experience collaborating with senior management and handling confidential information
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication and customer service skills
- Proficiency with Encompass LOS and Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently while meeting deadlines and delivering results
Compensation
- $25.00 – $35.00 hourly
- Eligible for per-file bonus
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Company-paid short-term disability
- Employee assistance program and wellness program
- Career advancement opportunities
Be part of a culture where growth, innovation, and teamwork drive success.
Happy Hunting,
~Two Chicks…