Lead, coach, and support a healthcare call center team to deliver excellent service, resolve client issues, and improve performance outcomes.
About R1
R1 is a leader in technology-driven revenue cycle solutions, transforming patient experiences and improving the financial performance of hospitals, health systems, and medical groups. With a global team of 29,000+ professionals and advanced platforms powered by analytics, AI, and intelligent automation, R1 delivers solutions that simplify healthcare processes and enable providers to focus on patient care.
Schedule
- Full-time
- Remote position
Responsibilities
- Oversee staffing levels, assign duties, and monitor team productivity.
- Prepare and analyze daily, weekly, and monthly performance metrics.
- Conduct performance evaluations and track time and attendance.
- Troubleshoot client concerns promptly and effectively.
- Train and educate staff on computer systems and new processes.
- Support departmental initiatives and ensure a patient-centric focus.
Requirements
- High School Diploma or GED (preferred)
- At least 3 years of experience in a healthcare call center
- Minimum 1 year in a team lead or supervisory role within a healthcare call center
- Strong leadership, communication, and problem-solving skills
Compensation
- Pay range: $17.39 – $25.51 per hour (based on role, experience, and skills)
Benefits
- Competitive benefits package including medical, dental, and vision insurance
- Paid time off and retirement savings options
- Opportunities for ongoing learning and career growth
- Inclusive, supportive workplace committed to equal opportunity
Step into a leadership role where you can coach, inspire, and make an impact in patient-centered healthcare services.
Happy Hunting,
~Two Chicks…