Help small and mid-sized businesses thrive by ensuring they get the most out of their Lumen technology solutions.
About Lumen
Lumen connects people, data, and applications—quickly, securely, and effortlessly. As a global technology company, we are building a culture rooted in teamwork, trust, and transparency. Our teams are passionate about delivering lasting impact while helping customers digitally connect the world and shape the future.
Schedule
- Full-time, remote role within the United States
- Standard weekday business hours
- Occasional cross-functional collaboration with sales, delivery, and support teams
What You’ll Do
- Guide customers through their lifecycle using success plans and milestone templates
- Monitor product adoption, health metrics, usage, and renewals to drive retention
- Proactively resolve roadblocks and address billing or service issues
- Partner with sales to identify cross-sell and up-sell opportunities
- Support revenue growth by implementing retention strategies and renewal execution
- Directly handle urgent concerns, escalate when necessary, and lead mitigation plans
- Train customers to better leverage Lumen’s solutions for their business goals
What You Need
- Bachelor’s degree or equivalent work experience
- 3+ years in customer success, account management, or related client-facing roles
- Experience supporting enterprise customers with empathy and integrity
- Strong communication, relationship-building, and problem-solving skills
- Technical aptitude to learn networking technologies and platforms
- Strong organizational and time-management skills with attention to detail
- Proficiency with MS Office Suite and comfort learning new systems quickly
Compensation & Benefits
- Pay ranges vary by location:
- $54,579 – $72,765 in AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
- $57,309 – $76,409 in CO, HI, MI, MN, NC, NH, NV, OR, RI
- $60,039 – $80,042 in AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA
- Health, vision, and dental insurance
- HSA contributions
- 401(k) with company match
- Paid time off with wellness benefits
- Remote-first flexibility
Join Lumen and be part of a team that powers progress by connecting people and technology worldwide.
Happy Hunting,
~Two Chicks…