Make a difference every day by helping patients access the care they need.
About Hanger, Inc.
Hanger is the world’s premier provider of orthotic and prosthetic (O&P) services and products, with 160 years of clinical excellence and innovation. Through our nationwide patient care clinics and distribution network, we deliver advanced O&P solutions, rehabilitative programs, and unmatched customer service. Our mission is simple: empower human potential by helping people achieve new levels of mobility and freedom.
Schedule
- Full-time, remote (U.S.-based)
- Preference for Eastern Time Zone candidates, but all eligible applicants may apply
Responsibilities
- Answer incoming calls from patients and schedule appointments across multiple locations
- Communicate professionally with patients, documenting and confirming appointments
- Determine appropriate clinician, location, and appointment type based on patient needs
- Manage incoming faxes from referral sources and triage general inquiry calls
- Follow up on no-shows or rescheduled appointments
- Deliver excellent customer service while promoting Hanger’s values
Requirements
- High school diploma or equivalent required
- Minimum 2 years of related experience in customer service, call centers, or handling medical records/insurance
- Bilingual (Spanish) strongly preferred
- Experience with EMR systems (NextGen) and knowledge of orthotics/prosthetics a plus
- Strong knowledge of HIPAA regulations, medical insurance terminology, and coding (ICD-9, ICD-10, HCPC/CPT) preferred
- Proficient computer skills (Word, Excel, Outlook) and ability to handle office equipment
- Strong organizational, communication, and problem-solving skills
- Positive, enthusiastic attitude with ability to work independently in a fast-paced environment
Compensation
- Pay range: $17.75 – $22.00/hour
- Annual bonus opportunity: up to 5% of base pay
Benefits
- Medical, dental, and vision insurance
- 8 paid national holidays + 4 floating holidays
- PTO for vacation and sick time
- 401(k) savings and retirement plan
- Paid parental bonding leave
- Flexible schedules and part-time opportunities
- Student loan repayment assistance (location-based)
- Relocation assistance available
- Employee referral bonus program
- Mentorship opportunities
- Volunteer opportunities at national and local events
Why Join Hanger
At Hanger, you’ll be part of a mission-driven team that empowers lives every day. With mentorship programs, flexible schedules, and competitive benefits, you’ll find an environment that supports your personal growth while making an impact in patient care.
Equal Opportunity Employer
Hanger is committed to a diverse, inclusive workplace. Employment decisions are made without regard to race, religion, age, sex, gender identity, national origin, disability, veteran status, or other protected status. Retaliation against those who support or file complaints of discrimination is strictly prohibited.
Happy Hunting,
~Two Chicks…