Join EverHealth’s DrChrono team and support healthcare professionals nationwide with tech-forward solutions.
About EverCommerce / EverHealth
EverCommerce [Nasdaq: EVCM] is a global service commerce platform supporting over 600,000 businesses with integrated SaaS solutions. Through our EverHealth vertical, we power DrChrono—a leading EHR and practice management platform helping physicians spend more time with patients and less time on paperwork. We’re a distributed, global team committed to innovation, collaboration, and making healthcare more personalized, interactive, and adaptable.
Schedule
- 100% remote (U.S. based)
- Full-time role, flexible with distributed team across time zones
- May require occasional travel to Denver HQ or other U.S. offices
Responsibilities
- Provide software support via tickets, chat, and calls, ensuring fast, professional responses
- Troubleshoot web, mobile (iOS), and partner integrations for DrChrono users
- Identify root causes, deliver clear solutions, and delight customers with each interaction
- Proactively flag recurring issues and escalate unresolved cases when needed
- Collaborate cross-functionally with engineering, sales, and account management teams
- Represent the voice of the customer by capturing feedback to improve product and service
- Build knowledge base content and improve self-service resources
- Track all cases with internal tools and meet/exceed team goals for resolution speed and satisfaction
Requirements
- 3+ years in customer-facing service or technical support
- 3+ years troubleshooting software/tech systems
- 1+ year in healthcare/billing setting
- Strong time management and organizational skills with ability to handle high client volume
- Excellent listening, problem-solving, and analytical skills
- Strong customer focus with high empathy and clear communication
- Experience with Zendesk and Jira preferred
- Positive, proactive, and adaptable in fast-paced environments
Benefits & Perks
- Remote, flexible work options
- Day 1 health & wellness coverage, plus annual wellness stipend
- 401(k) with up to 4% company match and immediate vesting
- Employee Stock Purchase Program
- Flexible Time Off (FTO) policy
- Professional development investment
Compensation
$17.00 – $19.50 per hour, based on location and experience.
Equal Opportunity
EverCommerce is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, veteran status, or disability.
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