Own a portfolio of employer clients introduced via channel partnerships. Drive adoption, renewals, and measurable outcomes through strategic guidance, data-driven insights, and proactive relationship management.
About Maven Clinic
Maven is the world’s largest virtual clinic for women and families, trusted by 2,000+ employers and health plans to improve outcomes, reduce costs, and advance health equity. Recognized by TIME 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work, Maven delivers clinical, emotional, and financial support on one platform across fertility & family building, maternity, parenting & pediatrics, and menopause & midlife.
Contract Term
September 2025 – March 2026 (6 months). Fully remote within the U.S.
What You’ll Do
- Lead a portfolio of employer accounts; act as the primary, trusted point of contact and strategic advisor.
- Partner closely with channel/payer executives to manage joint client relationships and unlock expansion.
- Run account rhythms (QBRs, exec updates, project plans) aligned to mutually agreed goals and KPIs.
- Analyze engagement, utilization, and outcomes; translate insights into clear recommendations and action.
- Resolve issues and escalations by orchestrating cross-functional teams (Support, Operations, Analytics, Product, Sales).
- Convert client success into advocacy (references, case studies, events).
- Own retention plays and support pipeline growth/upsell opportunities across your book.
- Serve as the client voice internally to inform product roadmaps and program marketing.
What You’ll Bring
- 4–6 years in account management/client services within digital health, healthcare, channel partnerships, or benefits.
- Required: direct experience partnering with payers and/or benefits vendors.
- Proven renewal and satisfaction results; adept at prioritizing across a high-volume book.
- Executive-level presence with strong verbal, written, and presentation skills.
- Analytical problem-solver; comfortable with dashboards and storytelling from data.
- Full post-sale lifecycle ownership (adoption, training, account management).
- Tools: Salesforce, Looker, Microsoft/Google productivity suites.
- Bonus: digital health (wellness/family health), employer benefits program support.
Compensation
- $50–$70/hour (contract). Final rate based on skills, experience, and location.
Benefits Snapshot
Select Maven full-time benefits do not apply to contractors; however, contractors collaborate within the same high-impact, inclusive environment. (Full-time U.S. employee benefits include Maven platform access, comprehensive health coverage, 16 weeks fully paid parental leave, professional development stipend, and 401(k) match with immediate vesting.)
Inclusion & Safety
Maven is an equal opportunity employer committed to access, equity, and reasonable accommodations. Interview requests and offers originate only from @mavenclinic.com. Report security concerns to [email protected].
Happy Hunting,
~Two Chicks…