Drive meaningful behavior change for higher-risk members through goal-based coaching, data-informed care plans, and warm handoffs to virtual and in-person care.
About Maven Clinic
Maven is the world’s largest virtual clinic for women and families, trusted by 2,000+ employers and health plans to improve outcomes, reduce costs, and advance health equity. Recognized by TIME 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work, Maven delivers clinical, emotional, and financial support on one platform.
Team & Coverage
The Care Delivery team (Care Coaches + Care Advocates) supports members 24/7/365. Current hiring shifts:
- Sunday–Thursday, 3:00–11:30 PM ET
- Tuesday–Saturday, 3:00–11:30 PM ET or 11:00 AM–7:30 PM ET
What You’ll Do
- Engage members to opt into coaching programs; clearly convey Maven benefits and drive enrollment.
- Apply coaching frameworks (e.g., SMART goals, MI) to create, refine, and track longitudinal care plans.
- Run successive intro + follow-up appointments; own a caseload and maintain proactive outreach cadence.
- Assess barriers and health literacy; tailor education across diverse ages, cultures, and backgrounds.
- Collaborate with member care teams; integrate provider recommendations and update plans accordingly.
- Monitor member data remotely; follow protocols to intervene and escalate when indicated.
- Coordinate seamless access across Maven’s digital network and external in-person resources.
- Contribute to quality improvement initiatives; jump in to provide coverage so all members get timely care.
- Partner cross-functionally with Care Delivery, Support, Provider, Product, and Clinical Innovation teams.
- Anticipate and address social determinants of health needs.
Minimum Qualifications
- 1–2+ years of health coaching experience.
- Residence: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, VA, VT, or WI.
- Health coaching certification (NBC-HWC or ICF).
- Proven KPI attainment (opt-in rates, follow-up adherence, member satisfaction).
- Empathetic written/verbal communication; growth mindset; comfort in fast-changing environments.
- Tech-savvy with new tools/systems on a remote team.
Preferred
- Experience in family-building & maternal-child health (fertility, pregnancy), especially high-risk.
- Clinical background (nursing or behavioral health).
- Startup/fast-pace experience; Google Workspace, CRM, EHRs, Zendesk proficiency.
Compensation
- Base salary: $62,000–$70,000
- Equity and full benefits eligible
- Final offer depends on skills, experience, and location
Work Model
Maven embraces a flexible hybrid model with hubs in the NYC metro area; SF Bay Area, Seattle, Boston, Chicago, and DC (quarterly “Work Together Days” in non-NY hubs). This role is fully remote within the U.S. and requires active U.S. work authorization.
Benefits That Work for You
- Maven for Mavens: full platform access (mental health, reproductive health, family planning, pediatrics).
- Comprehensive medical, dental, vision.
- 16 weeks 100% paid parental leave + new-parent stipend (after 1 year).
- Annual professional development stipend + personal career coach.
- 401(k) with employer match (U.S. employees), immediate vesting.
- Wellness partnerships, hybrid collaboration, inclusive culture.
(Benefits apply to U.S.-based full-time employees of Maven Clinic Co.; 1099/Contract Providers excluded.)
Inclusion & Safety
Maven is an equal opportunity employer committed to access, equity, and reasonable accommodations for individuals with disabilities. Interview requests and offers originate only from @mavenclinic.com. Report security concerns to [email protected].
Happy Hunting,
~Two Chicks…