Help clients succeed by coordinating onboarding and ensuring seamless payment operations.
About One Inc
One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. As one of the fastest-growing digital payments platforms in the insurance industry, One Inc manages billions of dollars annually in premiums and claims payments. Our mission is to deliver seamless, secure, and innovative digital payment solutions through the power of one cohesive platform.
Schedule
- Full-time, remote (U.S.)
- Hourly role: $26 – $30/hour (based on experience, skills, and location)
Responsibilities
- Coordinate merchant onboarding and underwriting documentation to ensure accurate setup
- Build and maintain strong relationships with clients, banking partners, and vendors
- Develop and update reports to track payment operations, onboarding status, and project timelines
- Monitor project progress, resolve issues, and eliminate onboarding blockers
- Accurately perform merchant setup and update files to ensure compliance and documentation
- Conduct due diligence reviews of applications, ensuring accuracy and completeness
- Research and resolve merchant inquiries independently
- Support resolution of setup or configuration issues and proactively prevent future problems
- Collaborate with project managers and cross-functional teams to ensure smooth onboarding
- Complete operational duties as assigned by leadership
Requirements
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- Proven work experience as an Onboarding Specialist or similar role (insurance or merchant services preferred)
- Payments industry experience a plus
- Proficiency with Microsoft applications; expert-level Excel skills highly desired
- Familiarity with JIRA and Salesforce preferred
- Excellent attention to detail, organizational skills, and ability to multitask under deadlines
- Strong investigative, analytical, and problem-solving abilities
- Exceptional written, verbal, and client-facing communication skills
Benefits
- Competitive hourly rate: $26 – $30
- Growth-oriented company culture that values adaptability, collaboration, and continuous learning
- Opportunities for professional development and career advancement
- Inclusive environment that supports innovation and teamwork
Be part of a team devoted to elevating, innovating, and growing digital payment solutions in the insurance industry.
Happy Hunting,
~Two Chicks…