Help connect families with doula care to improve pregnancy and newborn outcomes.
About Pomelo Care
Pomelo Care is a mission-driven healthcare company transforming outcomes for pregnant people and babies. Our multidisciplinary team of clinicians, engineers, and problem solvers delivers evidence-based pregnancy and newborn care at scale. Using a technology-driven platform, we engage patients early, provide individualized risk assessments, and coordinate care throughout pregnancy, NICU stays, and postpartum. We measure success by reducing preterm births, c-sections, NICU admissions, and maternal mortality. Recently, Pomelo Care expanded its impact by acquiring The Doula Network, a national network of in-person doulas, to ensure every birthing person has access to doula services.
Schedule
- Full-time, remote role.
- Standard business hours, Monday–Friday, 8:30 AM – 5:00 PM CT.
Responsibilities
- Conduct outbound calls, texts, and emails to referred clients to drive new doula enrollments.
- Document all referrals and client interactions accurately and promptly.
- Match clients with doulas in Pomelo Care’s national network.
- Coordinate with health plans, case managers, and external providers to track progress and update on referrals.
- Manage inbound calls from clients and partners, answering questions and providing guidance.
- Verify client eligibility via clearinghouse and online insurance portals.
- Meet enrollment goals in line with company KPIs.
- Participate in training to stay current on healthcare regulations and best practices.
Requirements
- Fluency in Spanish (verbal and written).
- Experience with healthcare referral systems.
- Familiarity with Medicaid health plan populations.
- Strong organizational, documentation, and time-management skills.
- Excellent customer service and communication abilities.
- Comfortable working independently in a remote environment.
- Passionate about improving maternal and infant health.
Bonus Points
- Experience in fast-paced startups.
- Background in administrative or revenue-driving roles.
- Comfort handling ambiguous or complex situations.
Benefits
- Competitive salary: $45,000–$55,000 annually.
- Comprehensive healthcare coverage.
- Flexible and generous vacation policy.
- Opportunities for growth within a rapidly scaling mission-driven startup.
- Inclusive culture that values diversity and equity.
Why Join Us?
Be part of a team that’s reimagining maternal and infant healthcare. At Pomelo Care, you’ll have a direct impact on families, gain exposure to a fast-moving startup, and grow professionally while working with passionate colleagues who put patients first.
Happy Hunting,
~Two Chicks…