Deliver compassionate support and seamless coordination for clients and families throughout their behavioral health treatment journey.
About Charlie Health
Charlie Health’s mission is to connect people to life-saving behavioral health treatment. We provide personalized, virtual care rooted in connection—between clients, clinicians, care teams, and loved ones. By focusing on individuals with complex needs, we’re expanding access to meaningful care and improving outcomes nationwide.
Schedule
- Full-time, remote (U.S.-based)
- Must be authorized to work in the United States
- Not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington
What You’ll Do
- Answer inbound calls, emails, and texts, resolving client and family concerns promptly.
- Act as liaison between patients and internal Charlie Health teams (Admissions, Billing, Clinical, Outreach, Utilization Review).
- Support client-related requests to enhance the treatment experience.
- Proactively address attendance gaps by contacting clients and resolving barriers to treatment.
- Share aftercare resources (outpatient therapy, etc.) and assist families in scheduling appointments post-treatment.
- Manage and reschedule client appointments as needed.
- Document all interactions and updates in a timely and accurate manner.
- Adapt to organizational changes to meet evolving client needs.
- Meet performance KPIs, including call resolution, daily talk time, aftercare scheduling, and customer satisfaction scores.
What You Need
- High school diploma or equivalent required.
- 2+ years in customer/patient success or support role (healthcare setting preferred).
- Experience working with adolescents and young adults strongly preferred.
- 1–2 years of Salesforce (or similar CRM) experience required.
- 1–2 years using contact center technology.
- Strong multitasking skills in a fast-paced environment.
- Emotional intelligence and ability to support clients with empathy.
- Knowledge of HIPAA standards and compliance.
- Proficiency with Slack, G-Suite, Microsoft Office, Zoom, and EMRs.
Benefits
- Base pay range: $45,000–$55,000 annually, based on location and experience.
- Eligible for bonuses and other incentive compensation packages.
- Comprehensive benefits for full-time, exempt employees.
Join Charlie Health and help redefine behavioral healthcare by guiding clients and families with care, empathy, and urgency.
Happy Hunting,
~Two Chicks…