$23/hour • Full-Time
About Vida Health
Vida Health is a digital healthcare organization committed to helping people achieve better health outcomes. We provide personalized, accessible programs that empower members to take control of their health journey while ensuring every interaction is empathetic, accurate, and supportive.
Schedule
- Full-time, remote (U.S.-based)
- Flexibility required to meet business and member needs
Responsibilities
- Conduct outbound outreach calls to explain the benefits of Vida’s free program, using motivational interviewing and rapport-building skills
- Handle inbound calls to conduct assessments, answer questions, assist with enrollment, and guide members through app navigation and program details
- Deliver empathetic, professional, and efficient customer support while identifying opportunities to promote programs that meet member needs
- Document all member interactions accurately in the Member Services system, ensuring HIPAA compliance and confidentiality
- Resolve concerns proactively and escalate complex issues to appropriate departments, ensuring timely follow-up
- Adhere to company protocols, healthcare standards, and compliance requirements
- Support Member Services projects (training updates, quality monitoring, scripting improvements, team collaboration)
- Participate in ongoing training and professional development to enhance service delivery
- Meet and exceed inbound and outbound Key Performance Indicators (KPIs)
Requirements
- High School Diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2–3 years of customer service or call center experience, preferably in healthcare
- Bilingual in English and Spanish (required)
- Strong verbal and written communication skills
- Excellent problem-solving, active listening, and customer service abilities
- Proficiency with CRM and ticketing systems
- Ability to thrive in a fast-paced, member-focused environment
Benefits
- $23 per hour
- Full-time position with benefits (details provided during hiring process)
- Opportunities for growth in a mission-driven healthcare organization
Join Vida Health and make an impact by helping members access life-changing healthcare programs through compassionate, professional support.
Happy Hunting,
~Two Chicks…