Turn your love for pets into a career helping pet parents navigate insurance with compassion and care.
About Fetch Pet Insurance
Fetch is a tech-enabled pet wellness company and an industry leader in pet insurance, serving over 360,000 pet parents across the U.S. and Canada. We believe in making vet bills affordable while helping pets live longer, healthier lives. Through innovative tools like Fetch Health Forecast, partnerships with Project Street Vet, and support for no-kill shelters, we’re redefining what pet wellness means.
Schedule
- Full-time, Remote (New York, NY based)
- 40–42 hours per week, varied shifts between 8 AM–8 PM ET, Monday–Sunday
- Commission-eligible position
What You’ll Do
- Handle a high volume of inbound calls, providing professional, empathetic, first-call resolution
- Respond to policyholder inquiries via phone, email, and outbound follow-up
- Educate customers on Fetch’s products, tools, and self-service resources
- Act as a brand ambassador in every interaction, reinforcing positive customer experiences
- Support billing, claims, technical support, and general inquiries with accuracy
- Document all customer interactions and track progress against daily goals
- Collaborate with teammates to improve workflows and customer experience
What You Need
- Active Property & Casualty Insurance License (required)
- At least 1 year of call center experience
- Previous customer service experience required
- Bachelor’s degree preferred
- Ability to multitask while handling complex customer issues calmly and professionally
- Strong empathy, patience, and communication skills (verbal and written)
- Proven success working remotely in a high-volume environment
- Proficiency with phone applications, G-Suite, and web browsers
- Dedicated, quiet home workspace and reliable high-speed internet (100 Mbps down / 30 Mbps up minimum)
Benefits
- Hourly pay: $20–$21.50 + commission opportunities
- 401(k) with company match
- 20 days PTO annually (plus 9 holidays and 1 floating holiday; max accrual up to 30 days)
- Paid volunteer hours (up to 8 days per year)
- Educational assistance programs
- Department incentives and perks
- 50% Fetch Pet Insurance discount (up to $1,000 savings/year)
- Mental health and well-being support programs
- Career growth and development opportunities
If you’re passionate about pets and thrive in a fast-paced environment, this is your chance to make a real impact for both animals and their humans.
Happy Hunting,
~Two Chicks…