Be the front-line problem solver helping surgery centers deliver better patient outcomes through innovative healthcare software.
About HST Pathways
HST Pathways is the fastest-growing ASC software company, backed by Bain Capital. Our mission is to transform healthcare with technology that makes surgery centers more cost-efficient and effective. With solutions that cover the entire case lifecycle—scheduling, coordination, documentation, and billing—we serve more than 1,600 clients and are rapidly scaling to provide even greater value.
Schedule
- Full-time, remote
- Must be available to be on call 4 weeks per year
What You’ll Do
- Serve as the point of contact for all customer support questions across HST applications
- Troubleshoot and resolve application issues, workflows, and client needs
- Document and replicate customer issues for further escalation
- Answer incoming inquiries, applying problem-solving techniques and educating clients
- Provide consistent, high-quality customer service and follow through until resolution
- Collaborate across departments to improve processes and ensure customer satisfaction
- Participate in software quality assurance and application testing
What You Need
- Bachelor’s degree recommended
- Proficiency with MS Office; ability to quickly learn new software (e-chart or practice management experience a plus)
- Strong technical troubleshooting and customer service skills
- Healthcare or clinical experience preferred
- Excellent communication abilities for internal and external stakeholders
- Ability to multitask in a fast-paced environment
Benefits
- Fully remote work environment
- Health benefits paid for employees
- Flexible PTO policy + 11 company holidays
- Paid parental leave
- 401(k) with company matching contributions
- Learning and development allowance
- Diverse, inclusive, and collaborative team culture
This is your chance to help build the future of healthcare technology while working with a passionate and innovative team.
Happy Hunting,
~Two Chicks…