Play a key role in supporting SBA lending operations while working remotely.
About First Citizens Bank
For over 125 years, First Citizens Bank has been helping individuals and businesses achieve financial success. With a strong reputation for service and reliability, we combine deep banking expertise with a commitment to customer satisfaction and community growth.
Schedule
- Full-time, Monday through Friday
- Remote role (eligible in NC, GA, SC, TX, AZ, IN, AL)
What You’ll Do
- Manage and service SBA loan accounts, portfolios, or packages, including account creation and termination
- Perform data entry, processing, and documentation with accuracy and compliance
- Respond to customer, vendor, and associate inquiries with efficient solutions
- Build and maintain relationships to streamline service experiences
- Handle escalated or complex support issues when needed
- Provide subject matter knowledge and troubleshooting support internally and externally
What You Need
- Bachelor’s degree with 0 years of experience in support, operations, or customer service
- OR High school diploma/GED with 4+ years of experience in support, operations, or customer service
- Strong communication, problem-solving, and organizational skills
- Ability to work independently while supporting team goals
Benefits
- Competitive salary with comprehensive benefits
- Medical, dental, and vision insurance
- Retirement savings plan with employer contributions
- Paid time off, holidays, and leave programs
- Employee wellness and development resources
This role offers the opportunity to combine financial knowledge, customer support, and operational excellence in a trusted banking environment.
Happy Hunting,
~Two Chicks…