Work from home while helping customers with vision care products and services.
About VSP Vision
For nearly 70 years, VSP Vision has been dedicated to making quality eye care accessible to everyone. With a global team of nearly 15,000 people, we’re driven by compassion, inclusion, and innovation—creating a brighter future, one person at a time.
Schedule
- Full-time, remote within the United States
- Flexible shifts, may include weekends, holidays, or overnight schedules
What You’ll Do
- Respond to member, client, provider, and business partner inquiries via phone, email, and online channels
- Provide support on prescriptions, plans, products, eligibility verification, order status, payments, and e-commerce questions
- Research and resolve complex issues, ensuring accurate documentation and follow-up
- Educate and influence customers on the benefits of VSP products and services
- Identify trends and escalate issues that could impact service quality
- Maintain up-to-date knowledge of policies, procedures, and product offerings
What You Need
- 1–2 years of customer service experience handling moderate to complex inquiries (call center, insurance, retail, healthcare, or related fields)
- Must be fluent in English and a second language
- Strong problem-solving, negotiation, and decision-making skills
- Ability to multitask across multiple systems and software applications
- Effective verbal and written communication skills
- MS Office proficiency (Word, Excel, Outlook)
- Must meet home office internet/equipment requirements (50 Mbps download, 10 Mbps upload, wired connection)
Compensation
- $15.75 – $22.58 per hour
- May include bonuses and commissions based on role and performance
Benefits
- Comprehensive medical, dental, and vision insurance
- Life and disability coverage
- 401(k) retirement savings with match
- Paid time off and holidays
- Employee wellness and development programs
- Inclusive and collaborative culture with career advancement opportunities
Bring your bilingual skills and customer-first mindset to a company making a real impact in eye health.
Happy Hunting,
~Two Chicks…