Help families access the care they need by streamlining authorizations and maximizing treatment coverage.
About Charlie Health
Too often, people navigating mental health, substance use, and eating disorders face barriers to treatment—long wait times, limited options, or insurance hurdles. Charlie Health exists to change that. Our mission is to expand access to life-saving virtual intensive outpatient care (IOP), rooted in connection and tailored to people with complex needs.
Schedule
- Full-time, remote role
- Must be authorized to work in the U.S.
What You’ll Do
- Manage the utilization review process for a virtual IOP caseload
- Complete pre-certifications, continued stay authorizations, and peer reviews with insurance providers
- Partner with Admissions and Revenue teams to ensure a smooth client journey from intake to discharge
- Troubleshoot complex cases in collaboration with managers and directors
- Follow up on all outstanding authorizations and escalate barriers when necessary
- Provide training to clinical teams on documentation best practices
- Contribute specialized knowledge to cross-team consulting and mentorship
- Support ongoing workflow improvements for efficiency and client success
What You Bring
- Master’s degree in a healthcare field (preferred)
- 2+ years of utilization review experience in healthcare (required)
- Proficiency in Microsoft Office and Salesforce
- Strong relationship-building, communication, and consultative skills
- Project management ability in fast-paced environments
- Proven experience collaborating with senior leaders and cross-functional teams
- High integrity, attention to detail, and confidentiality in handling medical information
Pay & Benefits
- Base compensation: $53,000–$70,000 annually
- Target total cash (base + performance bonus): $58,000–$77,000 annually
- Comprehensive benefits package, including medical, dental, vision, 401(k) with match, paid time off, and more
- Additional perks may include stock options and Charlie Health-sponsored benefits
Why Join Us
This role is more than insurance coordination—it’s about removing barriers to care so families can focus on healing. If you’re driven to improve behavioral healthcare and thrive in a mission-driven, collaborative environment, we’d love to meet you.
Happy Hunting,
~Two Chicks…