Lead data operations that directly support life-saving behavioral health treatment at Charlie Health.
About Charlie Health
Millions struggle with mental health, substance use, and eating disorders — and too often face barriers to care. Charlie Health provides personalized, virtual behavioral healthcare rooted in connection, making treatment more accessible and effective. Our mission is to expand access for people with complex needs while driving better outcomes from the comfort of home.
About the Role
As Care Admin Lead, you’ll manage a team responsible for critical data operations including reconciliation, manual entry, and system migrations. You’ll ensure accuracy, efficiency, and quality across data processes that directly impact patient care and organizational performance. Success will be measured by team productivity, data integrity, and your ability to prioritize high-impact tasks.
Responsibilities
- Lead and coach a team of Care Delivery Specialists, fostering collaboration and accountability
- Manage reconciliation of data sets to ensure accuracy and resolve discrepancies
- Oversee manual data entry tasks with quality control to reduce errors
- Coordinate data migration projects, working with cross-functional teams to meet timelines and standards
- Continuously optimize workflows, identify automation opportunities, and streamline processes
- Implement QA measures and conduct audits to validate data accuracy and completeness
- Collaborate with admissions, care experience, compliance, and other teams to meet data needs and priorities
- Maintain documentation of data processes, standards, and best practices
Qualifications
- 3+ years of relevant work experience
- Bachelor’s degree in health sciences, communications, or related field
- Proven experience in data operations, reconciliation, manual entry, and migrations
- Leadership or supervisory experience strongly preferred
- Strong organizational skills with ability to balance multiple priorities in a fast-paced setting
- Excellent communication and interpersonal skills for cross-functional collaboration
- Familiarity with database systems and tools such as Salesforce, EMRs, and Google Sheets a plus
Compensation & Benefits
- Competitive salary based on experience and location
- Comprehensive benefits package (medical, dental, vision, PTO, 401k, more)
- Mission-driven culture with opportunities to grow and make an impact
Our Values
- Connection: Care deeply & inspire hope
- Congruence: Stay curious & heed the evidence
- Commitment: Act with urgency & don’t give up
Help us redefine what behavioral healthcare can look like — and lead the team that keeps our systems strong so our patients can thrive.
Happy Hunting,
~Two Chicks…