Work from home helping customers resolve overdue accounts and make payment arrangements—all while building a career with a global leader in customer experience.
About Alorica
Alorica is redefining customer service, one interaction at a time. With more than 18 countries served worldwide and a strong commitment to promoting from within (over 70% of our leaders have grown internally), Alorica offers endless opportunities for career growth. We also give back to our communities through Making Lives Better with Alorica (MLBA), our award-winning nonprofit charity.
Schedule
- Full-time, remote position
- Evening shift
- Must reside in one of the following states: AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV
- Equipment provided by Alorica
- Reliable wired internet required (minimum 10 Mbps download / 3 Mbps upload)
What You’ll Do
- Handle inbound and outbound collection calls
- Assist customers in resolving overdue accounts and setting up payment arrangements
- Document call details for auditing and reporting purposes
- Maintain and update customer information in system
What You Need
- High school diploma or GED
- Previous collections experience required
- Strong computer navigation skills; familiarity with Microsoft Office (Word, Excel)
- Excellent communication, listening, and customer service skills
- Professional, courteous, and detail-oriented
Benefits
- Health, dental, and vision coverage with HSA options
- PTO, paid holidays, and sick time
- Optional daily pay or weekly pay
- 401(k) retirement plan
- Paid training and tuition reimbursement
- Leadership development programs
- Employee discount programs (groceries, travel, phone plans, pet supplies, etc.)
- Employee Assistance Program and voluntary benefits
Take the next step toward a career where your growth and success matter.
Happy Hunting,
~Two Chicks…