Provide patient-first support for cardiac monitoring services while growing your career in healthcare customer service.
About the Company
We are a healthcare services provider dedicated to quality and efficiency in cardiac monitoring. Our teams support patients and clinicians by delivering accurate, timely service with a focus on patient care and compliance.
Schedule
- Fully remote role (California-based)
- Full-time position
- Flexibility required, with occasional overtime as needed
What You’ll Do
- Answer and route inbound calls; make outbound calls to support patients
- Provide Tier 1 troubleshooting for cardiac monitoring devices and services
- Document all patient and customer interactions accurately
- Handle emails and voicemails promptly and professionally
- Track and follow up with patients receiving monitoring kits
- Escalate concerns or issues per company procedures
- Meet quality and performance standards in a fast-paced environment
- Collaborate with cross-functional teams to ensure proper execution
What You Need
- High school diploma or GED required; Associate’s degree preferred
- 1 year of customer service experience (medical or call center experience preferred)
- Knowledge of medical terminology, particularly cardiology, a plus
- Strong communication skills—verbal, written, and professional phone manner
- Ability to multi-task, adapt to changing priorities, and follow procedures
- Proficiency with standard computers and office software
- Positive, team-oriented mindset with willingness to learn and accept feedback
Benefits
- $18–$20 per hour, based on skills and experience
- Medical, dental, and retirement plan (401k) options
- Fully remote work with supportive team culture
If you thrive in a fast-paced environment and want to make a direct impact in patient care, this role is a great fit.
Join a team committed to quality, service, and patient-first support.
Happy Hunting,
~Two Chicks…