Help small businesses thrive by guiding them through marketing strategies that build stronger client relationships.
About FMG
FMG is a fast-growing marketing software company serving 40,000+ small businesses, including financial advisors and insurance agents. We provide website design, automated marketing tools, and award-winning educational content to help entrepreneurs scale without large marketing departments. With 300+ employees worldwide, FMG combines innovation, collaboration, and a people-first culture that values both results and work-life balance.
Schedule
- Remote, US-based role
- Full-time position
- Must reside in an eligible state (AL, AZ, AR, FL, GA, ID, IL, IN, IA, KS, KY, ME, MI, MN, MO, NH, NM, NC, OH, PA, SC, SD, TN, TX, UT, VA, WI)
What You’ll Do
- Manage accounts for customers using FMG’s highest-level services
- Provide ongoing support and marketing guidance through calls and email
- Share and review monthly content calendars and marketing strategies
- Educate customers on FMG tools, including segmentation and campaign planning
- Record and resolve customer inquiries, complaints, and feedback
- Collaborate with internal teams and escalate issues as needed
What You Need
- 2+ years of customer service experience (account management a plus)
- Strong communication and customer care skills
- Ability to adapt to changing processes and handle difficult conversations
- Technical proficiency with software platforms and CRM tools
- Critical thinking and problem-solving skills
Benefits
- $19–$22 per hour, plus annual performance bonus eligibility
- Generous paid time off, including vacation, sick, parental, and bereavement leave
- Paid holidays with a winter holiday shutdown week
- Medical, dental, vision, HSA/FSA, company-paid life insurance, and disability coverage
- Matching 401(k) with immediate vesting
- Internet and gym reimbursement, plus company-provided work equipment
- Employee events and a supportive culture
This is your chance to make a real impact for small business owners while growing your own career.
Don’t miss the opportunity to join a creative, collaborative, and people-first team.
Happy Hunting,
~Two Chicks…