Be the first point of hope for families and patients seeking mental health care.
About Charlie Health
Charlie Health is redefining behavioral healthcare. Our mission is to connect people to life-saving, personalized treatment through virtual care rooted in connection—between clients, clinicians, families, and communities. By focusing on those with complex needs, we expand access to meaningful care and help drive better outcomes from the comfort of home.
Schedule
- Full-time, remote role (not available to candidates in AK, CA, CO, IL, ME, NY, or WA)
- Shift-based schedule (details provided in the application process)
What You’ll Do
- Handle a high volume of inbound and outbound calls with prospective clients, families, and referral sources
- Build trust while gathering demographics, presenting problems, and treatment histories
- Clearly explain financial policies, payment options, and assistance programs
- Maintain accurate client records in Salesforce, including treatment consents and insurance details
- Collaborate with internal teams to meet KPIs such as admission rates, patient satisfaction, and time-to-admission
- Ensure timely follow-up and communication to guide clients into Charlie Health’s programs
- Represent Charlie Health’s mission and pitch its personalized clinical model with clarity and compassion
What You Need
- High school diploma or equivalent (Bachelor’s preferred)
- 2+ years of sales experience (healthcare admissions a plus)
- Track record of exceeding performance targets in admissions or sales roles
- 1+ year of Salesforce experience
- Strong multitasking and organizational skills in a fast-paced environment
- Familiarity with HIPAA policies a plus
- Experience working with youth and young adults in mental health preferred
- Proficiency in Microsoft Office and Google Suite
Benefits
- Competitive compensation: $54,000–$60,000 base + performance bonus ($66,000–$84,000 total potential)
- Comprehensive health benefits for full-time employees
- Mission-driven culture rooted in Connection, Congruence, and Commitment
- Opportunities for professional growth in a rapidly expanding organization
This role will be filled quickly—apply today to make a direct impact on patients’ lives.
Help lead the change in mental healthcare.
Happy Hunting,
~Two Chicks…