Be part of one of America’s most recognized brands. Aflac, a Fortune 500 company, is looking for a Claims Operations Specialist I to support claims and absence management operations. This is a remote position with occasional office visits if required.
About Aflac
We are the duck. Aflac is a leader in voluntary insurance products that pay cash directly to policyholders. Recognized by Fortune as one of the 50 Best Workplaces for Diversity and by Ethisphere as one of the World’s Most Ethical Companies, we are committed to supporting our people, communities, and customers — the Aflac Way.
What You’ll Do
- Perform administrative and clerical support for claims and leave-of-absence processing.
- Copy, establish, and maintain claims files.
- Review and route incoming documents for accurate handling.
- Manage departmental documents, reports, and data analysis.
- Print, mail, and manually update correspondence.
- Monitor and respond to group email boxes.
- Conduct outreach to providers and members (phone, email, fax) for outstanding information.
- Document activities and expenses in claim systems.
- Assist with faxing, emails, and preparing correspondence.
- Complete assigned special projects and other related duties.
What You Bring
- High School Diploma or equivalent.
- 1–2 years of related work experience (or equivalent combination of education/experience).
- Strong written and verbal communication skills.
- Solid organizational and interpersonal skills.
- Ability to work in a team environment.
- Problem-solving and decision-making skills.
- Familiarity with clerical procedures, office systems, and terminology.
- Knowledge of absence management industry a plus.
Compensation & Benefits
- Salary range: $40,000 – $50,000 (based on experience, education, and location).
- Annual bonus opportunities + company stock purchase program.
- Medical, dental, and vision insurance + prescription coverage.
- Health care and dependent care flexible spending accounts.
- Aflac supplemental policies (Accident, Cancer, Critical Illness, Hospital Indemnity) at no cost to employees.
- 401(k) with company match.
- 11 paid holidays + up to 20 days PTO annually.
- Paid parental, adoption, and state-mandated sick/safe leave where applicable.
Why Join Aflac?
- Work for a Fortune 500 industry leader.
- Award-winning culture rooted in integrity, diversity, and service.
- Excellent benefits and opportunities for growth.
- Make a direct impact helping customers when they need it most.
Be the duck. Apply today to join a company that puts people first.
Happy Hunting,
~Two Chicks…