Help patients access care by scheduling appointments and providing compassionate support in a remote healthcare call center role.
About Lifepoint Health
Lifepoint Health is on a mission of Making Communities Healthier®. With hospitals and care facilities across 29 states, Lifepoint supports community-based healthcare with a focus on quality, scalability, and patient well-being. Employees are empowered to grow their careers while making a meaningful difference nationwide.
Schedule
- Full-time, remote role
- Monday–Friday, 8:30am–5:00pm EST
- Day shift only
- Salary range: $15–$19 per hour
What You’ll Do
- Answer inbound patient scheduling calls and meet department service level goals.
- Schedule, reschedule, or cancel primary care appointments using practice protocols.
- Collect and enter patient demographics and insurance details accurately.
- Use professional communication etiquette to create a safe, supportive environment.
- De-escalate concerns and escalate issues when necessary.
- Navigate multiple software systems across dual monitors.
- Maintain confidentiality while providing exceptional service.
- Assist with other scheduling and administrative projects as needed.
What You Need
- High School Diploma/GED required; Associate’s or Bachelor’s preferred.
- 2 years of related experience in healthcare, OR 1 year in a healthcare call center, OR 3+ years of general call center experience.
- Basic healthcare knowledge and familiarity with patient scheduling.
- Proficiency in Microsoft Office and ability to learn specialized applications.
- Strong communication skills with accuracy in data entry.
- Ability to type at least 25 WPM preferred.
- Must live in the U.S. with reliable internet (100 Mbps download / 20 Mbps upload).
Benefits
- Medical, dental, and vision plans with flexible spending and HSA options.
- Life, accident, disability, and critical illness insurance.
- 401(k) with company match, tuition reimbursement, and loan assistance.
- Employee assistance program with mental, physical, and financial wellness support.
- Paid time off, holidays, and professional development opportunities.
Be the voice that connects patients to the care they need while building a rewarding remote career in healthcare.
Step into a meaningful role with Lifepoint Health today.
Happy Hunting,
~Two Chicks…