Empower healthcare consumers by delivering knowledgeable, compassionate service from your home office.
About UnitedHealthcare
UnitedHealthcare, part of UnitedHealth Group, is transforming the health care system to be more affordable, equitable, and responsive. We serve millions across the U.S. and are committed to removing barriers to quality care. In this role, you’ll be the voice customers turn to for answers, guidance, and peace of mind about their health benefits.
Schedule & Training
- Full-time, Monday–Friday
- Standard hours: 9:30am–6:00pm CST (occasional overtime/weekends possible)
- Paid training: 10 weeks, Monday–Friday, 8:00am–4:30pm EST (100% attendance required)
Responsibilities
- Take 50–70 inbound calls daily, resolving customer inquiries on the first call
- Assist with benefits, eligibility, claims, financial spending accounts, and correspondence
- Guide customers to maximize plan benefits and select quality care providers
- Contact care providers on customers’ behalf to schedule appointments or coordinate services
- Navigate multiple computer systems to research and resolve complex issues
- Help customers use myuhc.com and other digital tools to become self-sufficient
Requirements
- High school diploma/GED or equivalent work experience
- 1+ year of customer service or call center experience
- Strong computer skills with ability to learn and navigate multiple systems
- Must reside in the Central or Eastern Time Zone
- Dedicated, private work area and ability to maintain confidentiality
- Access to UnitedHealth Group-approved high-speed internet
Preferred
- Sales or account management background
- Health care or insurance experience (familiarity with medical terminology, benefit plans)
- Microsoft Excel, Word, and PowerPoint proficiency
- Experience working with vulnerable populations in health promotion or behavioral health
Pay & Benefits
- Hourly pay: $17.74–$31.63 (based on experience, location, and market factors)
- Comprehensive health benefits package
- Incentive and recognition programs
- Equity stock purchase plan
- 401(k) with company contribution
- Career development and advancement opportunities
Work Environment
- Fully remote within Central or Eastern Time Zones
- Must comply with UnitedHealth Group’s Telecommuter Policy
- Requires uninterrupted work time during shifts (except scheduled breaks)
If you’re ready to join a mission-driven organization and make a daily impact on people’s health care journeys, this is your opportunity.