Help new clients succeed from day one by delivering a smooth, engaging onboarding experience.
About Privy
Privy is a leading marketing platform helping e-commerce businesses grow through powerful pop-ups, email campaigns, and SMS workflows. Our mission is to empower merchants with tools that are easy to use and effective from the start. We’re a collaborative, fully remote team that values innovation, customer success, and high-quality experiences.
Schedule
- Full-time, remote role (U.S.-based)
- Manage 20–40 onboarding accounts at a time
- Flexible work environment with high autonomy
Responsibilities
- Guide new customers through setup of Privy’s pop-up, email, and SMS features
- Oversee account updates, revisions, and concerns while managing multiple projects
- Identify and resolve onboarding challenges quickly and effectively
- Provide consultation on best practices for feature use and optimization
- Collaborate with Sales and Customer Success teams to ensure smooth handoffs and goal alignment
- Maintain high customer satisfaction scores and meet onboarding timelines
Requirements
- 2–3 years in a customer-facing digital role (onboarding, account management, or software implementation)
- Strong customer service skills with a focus on relationship building
- Excellent project management and organizational abilities
- Comfortable using digital marketing and automation tools (pop-ups, email, SMS)
- Ability to manage multiple projects without sacrificing quality
Benefits
- Competitive salary + equity opportunities
- Fully remote work with no career ceilings
- Covered health, dental, and vision insurance
- Unlimited PTO and generous paid parental leave
- Regular team events and off-sites
- Work with amazing colleagues in a collaborative environment
If you’re ready to help new clients unlock the full value of their tools from day one, join us and make a lasting impact.
Happy Hunting,
~Two Chicks…