Be the lifeline that connects patients to the care they need—when every second counts.
About Modivcare
Modivcare is leading the transformation of care access—serving the most underserved by facilitating non-emergency medical transportation and personal and home care. Our mission is to improve health outcomes, reduce costs, and ensure people get the care they need, wherever they are.
Schedule
- Full-time, remote position
- 4×10-hour shifts, primarily 2nd and 3rd shift
- Must be available at least one weekend day
- Starting pay: $21.64/hour
Responsibilities
- Monitor high volume of medical alert alarms with urgency and care
- Contact clients to assess alerts and determine necessary interventions
- Manage inbound calls and make outbound calls to customers, emergency contacts, and Police/Fire/EMS
- Follow standardized workflows to determine next steps for each alert
- Verify patient demographics and record all interactions in the system
- Relay messages to appropriate healthcare professionals or agencies
- Assist with client enrollment and provide support for existing clients
- Troubleshoot devices and arrange for maintenance as needed
- Collaborate with case managers, home service reps, and other departments
- Maintain confidentiality and security of sensitive information
Requirements
- High school diploma required
- 2+ years of related professional or healthcare/medical experience
- LPN/CNA/Medical Assistant certification preferred
- Call center experience a plus
- Strong problem-solving, multitasking, and communication skills
- Proficiency in Microsoft Teams, Word, Excel, and Outlook
- Ability to work independently and as part of a team
- Positive attitude and high energy pace
Benefits
- Medical, dental, and vision insurance
- Employer-paid life insurance and AD&D
- Voluntary life insurance (employee/spouse/child)
- Flexible spending accounts (health care & dependent care)
- Commuter and parking benefits (pre- and post-tax)
- 401(k) with company match
- Paid time off and paid parental leave
- Short- and long-term disability coverage
- Tuition reimbursement
- Employee discounts on retail, travel, dining, and more
When care can’t wait, neither do we.
Happy Hunting,
~Two Chicks…