Bring your personality and problem-solving skills to a brand built on color, creativity, and connection.
About Kendra Scott
Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. From our headquarters in Austin, Texas, to our nationwide retail presence, we create inspired designs and foster a culture that values giving back. Our employees and customers are the heart of our brand, and innovation drives everything we do.
Schedule
- Full-time seasonal role, estimated 6–12 weeks
- Monday–Friday required, with some evenings, holidays, and potential overtime during peak season
- Remote work with hours set by the Customer Care Leadership Team
Responsibilities
- Respond promptly to all customer calls and emails with professionalism and warmth
- Resolve customer issues effectively while upholding brand values
- Follow up on unresolved issues to ensure satisfaction
- Suggest improvements to processes and documentation
- Train and support team members as needed
- Communicate proactively with cross-functional teams to enhance customer experience
- Represent Kendra Scott with “WOW” service in every interaction
Requirements
- 1–2 years of retail and/or customer service experience
- Strong verbal and written communication skills
- Ability to multitask and stay organized with excellent follow-through
- Fast learner with multiple systems and platforms
- Positive attitude and strong team player
- Process-oriented mindset with focus on continuous improvement
- Availability for weekday, evening, and holiday shifts, with potential overtime during peak periods
Benefits & Compensation
- Hourly pay: $17.50–$18.50 (based on location and experience)
- Remote position with potential overtime opportunities
- Be part of a creative, mission-driven team
Join a team that’s redefining customer care in the fashion industry — and have fun doing it.
Happy Hunting,
~Two Chicks…