Brand: Victoria’s Secret
Location: Reynoldsburg, OH, US
Location Type: Remote
Job Area: Human Resources
Employment type: Full-time
Job ID: 04B5S
Description
Your Role:
The HR Service Representative is responsible for providing Tier 1 HR functional support to Victoria’s Secret associates and managers. This role responds to associate HR-related inquiries and issues (payroll, W2s, and more) primarily via phone and email and supports associates with personal and job-related transactions. This role operates in a call-center environment.
Your Impact:
- Operate within a service center/call operations environment to respond to associate inquiries provide support to Managers and associates
- Provide functional support, guidance, and consultation to associates calling HR for help with personal data, Job data, Pay-related questions and transactions, Kronos, and MyTalent
- Document all calls and emails in HR Direct call tracking system
- Escalate to other teams or HR leadership, as appropriate
- Provide excellent customer service to all customers
- Coordinate with other internal functional groups as necessary
- Support execution of key HR processes and activities (payroll, benefits, etc.)
- Meet department service delivery metrics
- Timely and accurate completion of all assigned tasks
- Process transactions on behalf of associates and managers in HR systems
- Understand and navigate HR systems to troubleshoot, enter transactions/data, analyze data, and provide reporting: Case Management, HCM (Oracle), timekeeping (Kronos)
- Participate in system testing, as needed
- Answer associate/manager payroll questions & processing adjustments, missing payments, rejected transactions, researching issues
Minimum Salary : $20.50
Maximum Salary : $26.88
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Qualifications
Your Experience:
- Prior experience in a customer service environment (preferably call center)
- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills & ability meet department service delivery metrics
- Ability to work in a team environment to achieve goals
- Problem solving skills
- Pursuing or received College Degree, preferred
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.