Support nationwide behavioral health services by connecting organizations, providers, and individuals with timely mental health care.
About Array Behavioral Care
Array Behavioral Care is the nation’s leading virtual psychiatry and therapy practice, transforming access to quality behavioral health through innovative telepsychiatry solutions. We partner with hospitals, health systems, community healthcare organizations, and payors to deliver care across the continuum—from the hospital to the home.
Schedule
- Full-time, 100% remote position
- Must have a private, confidential workspace
- Reports to the Manager, Access Center
Responsibilities
- Handle high-volume calls for behavioral health service requests
- Prioritize cases based on shifting needs and resources
- Coordinate with on-call providers, triaging requests and organizing workloads
- Secure and send documentation as needed
- Document all requests and encounters in the database
- Translate organizational requirements into actionable information for providers
- Conduct video and phone test calls; troubleshoot basic technology issues
- Provide exceptional customer service in all interactions
- Perform other duties as assigned
Requirements
- 1–2 years recent customer service experience
- 1–2 years call center experience strongly preferred
- Excellent time management, organization, and communication skills
- Strong computer skills with proficiency in Outlook, Adobe, and Microsoft products
- Experience with contact center systems or CRM databases
- Knowledge of medical and/or psychiatric terminology preferred
- Ability to sit for extended periods
Compensation & Benefits
- Pay rate: $18/hour (final offer based on experience, education, and job-related factors)
- Medical, dental, and vision insurance
- Employer-paid life and long-term disability insurance
- Voluntary benefits: short-term disability, supplemental life, accident, critical illness, and hospital confinement insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA) contributions
- 15 days PTO annually, plus 8 paid holidays and 3 floating holidays
- 401(k) plan
If you’re ready to help bridge the gap in mental health access with compassion and efficiency, we’d love to hear from you.
Happy Hunting,
~Two Chicks…