Support new hires in their first 30 days, helping them transition from training to production with confidence and success.
About Endurance Warranty Services
Endurance Warranty has been protecting drivers from costly auto repairs for nearly 15 years. Honored with multiple StevieⓇ Awards for workplace excellence, we’ve built a fast-paced, growth-focused environment that offers limitless opportunities. Our diverse team is committed to best-in-class service, giving back to communities, and empowering employees to lead and innovate. Recognized by Consumer Affairs, Crain’s, and Inc. magazine, Endurance is a top place to work for those seeking career growth and impact.
Schedule
- Full-time, remote position
- $23/hour
- Must be bilingual (Spanish/English)
- Paid training provided
- Camera use required for training, meetings, and coaching sessions
Responsibilities
- Participate in the final day of new hire training to ensure a seamless transition to production
- Shadow live customer calls and provide immediate feedback and coaching
- Support escalated calls, helping new hires build confidence
- Track and report onboarding progress through daily/weekly Quality Plans in InContact
- Deliver daily summaries and weekly insights to leadership and training teams
- Audit customer service call handling for accuracy and missed opportunities
- Partner with team leads to address performance trends and coaching needs
- Develop action plans for post-onboarding success
- Assist in creating and delivering training materials and modules
- Monitor performance metrics tied to efficiency, accuracy, and customer satisfaction
- Maintain active communication via Teams, email, meetings, and phone calls
- Support interdepartmental collaboration and participate in weekly/bi-weekly meetings
Requirements
- Must be bilingual (Spanish/English) with exceptional verbal and written communication skills
- Strong understanding of contract language, terms, conditions, and policies
- Critical thinking and decision-making abilities
- Knowledge of automotive systems preferred
- Excellent customer service and soft skills
- Goal-oriented, organized, and adaptable under pressure
- Strong ethics, punctuality, and excellent attendance record
- Ability to work collaboratively and maintain professionalism in all communications
- Must pass a background check
Benefits
- Paid training
- Work-from-home flexibility
- Computer equipment provided
- Medical, dental, and vision insurance
- Voluntary life insurance
- Internet stipend
- Paid time off and holiday pay
- 401(k) with company match (after 90 days)
If you’re a bilingual professional passionate about coaching, mentoring, and helping new hires succeed, we’d love to hear from you.
Happy Hunting,
~Two Chicks…