Play a critical role in supporting members and healthcare partners while ensuring accurate, timely order processing in a fast-paced medical services environment.
About Medical Guardian
MedScope, a division of Medical Guardian, is a rapidly growing leader in the medical alarm industry. Our Customer Intake Department ensures that member orders are processed quickly, accurately, and in compliance with healthcare regulations. This role blends administrative precision with compassionate customer service, supporting both daytime operations and extended evening coverage for our national partnerships.
Schedule
- Full-time, remote position
- $21/hour
- Shift: 12:00 PM – 8:00 PM EST (first 30 days: 9:00 AM – 5:00 PM EST for onboarding/training)
- Permanent residency required in: PA, DE, GA, MI, NC, TX, NJ, or FL
Responsibilities
- Monitor and process intake communications throughout the day, including new orders, updates, and cancellations
- Review orders critically to determine necessary actions before data entry
- Navigate healthcare portals to locate required information for order processing
- Identify and correct missing or inaccurate information before completing orders
- Update existing customer records and cancel accounts as needed
- Answer phone calls and respond to emails from customers and care managers
- Provide evening phone coverage for Medicare Advantage opt-in calls
- Complete assigned daily tasks accurately and on schedule
Requirements
- Associate degree in a healthcare-related field preferred
- Proficiency in Microsoft Office Suite
- Minimum typing speed: 40 WPM
- Strong attention to detail and organizational skills
- Ability to adapt to process changes and work independently during evening hours
- Excellent oral and written communication skills
- Critical thinking skills for identifying and correcting issues
- Friendly, professional phone demeanor
- Team-oriented mindset, with the ability to work across departments
- Punctual, reliable, and professional
Benefits
- Health, dental, and vision insurance
- Paid time off (vacation and public holidays)
- Short- and long-term disability coverage
- 401(k) retirement plan
If you thrive in a detail-oriented role that balances administrative accuracy with member care, we’d love to hear from you.
Happy Hunting,
~Two Chicks…