Make a direct impact in helping people get the care they need, when they need it.
About One Call
One Call connects injured workers with the healthcare services they need to recover and return to life. Guided by our core values—Think Big, Go Fast, Deliver Awe, and Win Together—we’re committed to improving outcomes and creating exceptional experiences for both our clients and colleagues.
Schedule
- Full-time, remote-first role (work from home)
- Applications accepted on an ongoing basis
- Flexible, supportive work environment
- Salary range: $17.50–$25.35/hour (dependent on experience, skills, and location)
Responsibilities
Customer Care (70%)
- Serve as the primary contact for coordinating medical services and patient care
- Independently address routine and complex client inquiries for one or more service lines
- Resolve escalations using root cause analysis to deliver the best outcomes
- Demonstrate the seven qualities of exceptional care: friendliness, empathy, empowerment, accountability, knowledge, resilience, and fairness
Collaboration (10%)
- Provide prompt, accurate, and clear information to clients
- Share best practices and solutions to enhance client experience
- Mentor colleagues to improve client interaction skills
Administration (20%)
- Research, analyze, and resolve low- to moderate-level inquiries
- Maintain detailed system notes to reduce follow-up needs
- Run reports, interpret data, and recommend action steps
- Meet or exceed role-specific KPIs
- Apply HIPAA and regulatory compliance standards in all interactions
Requirements
- 2 years of post-high school education or 3+ years of relevant experience (Associate’s or Bachelor’s degree preferred)
- Strong knowledge of company products, services, and operations to resolve inquiries
- Excellent verbal and written communication skills
- Proficient in computer navigation and office software
- Empathetic, professional approach to client care
- Ability to work independently and in a team environment
- Alignment with diversity, equity, inclusion, and belonging values
Benefits
- Remote-first work environment with company-provided technology
- Minimum 18 days paid time off annually + 8 company holidays + 2 personal days
- Medical, dental, vision, and pet insurance
- 401(k) with company match
- Company-paid life insurance, short- and long-term disability coverage
- Colleague Assistance Program (free counseling and financial services)
- One Call Foundation assistance during unexpected hardships
If you’re ready to make a difference and help people get back to what matters most, we’d love to have you on our team.
Happy Hunting,
~Two Chicks…