Be the friendly, problem-solving voice helping customers achieve financial progress.
About Mission Lane
Mission Lane is a purpose-driven fintech company helping millions of people build a clear path to financial success. We combine data, technology, and exceptional customer service to offer credit cards with transparent terms and a better experience. With over four million customers, we’re committed to financial inclusion and creating opportunities for those often overlooked by traditional credit providers.
Schedule
- Remote within AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA
- Full-time position
- Training: First 3 weeks, Monday–Friday, 8:30AM–5:00PM ET (paid)
- Regular schedule: Monday–Friday, 11:30AM–8:00PM ET
- 100% attendance required for first 60 days
Responsibilities
- Handle inbound and outbound calls with existing and potential customers regarding Mission Lane credit cards
- Use empathy, curiosity, and respect to identify and resolve customer needs
- Simplify complex topics into clear, easy-to-understand language
- Ensure compliance with policies, procedures, and regulatory requirements
- Complete after-call work with accuracy and efficiency
Requirements
- 1+ year customer service experience (call center, retail, hospitality, or similar)
- Strong verbal and written communication skills
- Proactive, resourceful, and skilled at problem-solving
- Comfortable using technology, learning new tools, and navigating multiple screens
- Calm and composed during challenging conversations
- Fast, accurate typing skills
- Adaptable in a fast-paced, evolving environment
Preferred
- Credit card industry experience
Benefits
- $18.07/hour starting pay
- $100/month wellness stipend
- $40/month internet stipend
- Paid time off and company holidays
- Parental leave
- Health, dental, and vision coverage
- 401(k) with company match
- Provided IT equipment
- Promotion potential to Account Manager within first year
Apply now — help customers move forward on their financial journey.
Happy Hunting,
~Two Chicks…