Manage strategic accounts, resolve billing disputes, and ensure accurate, timely collections.
About Cennox
Cennox provides innovative solutions and services to clients across multiple industries. We value collaboration, problem-solving, and operational excellence, with a commitment to building an inclusive and supportive workplace for all employees.
Schedule
- Fully remote within the United States
- Preferred hours: 8:00AM – 5:00PM EST
- Full-time position
Responsibilities
- Monitor assigned accounts daily, reviewing balances, collection notes, and credit holds
- Contact customers regarding delinquent balances and payment follow-up
- Review and process credit limit increase requests
- Resolve billing disputes, pricing issues, and account setup errors
- Work with cash application teams to ensure timely posting of payments
- Process payments through third-party portals and submit credits/rebills as needed
- Document all customer communications in ERP notes
- Partner with Sales, Operations, and Customer Service on account status updates
- Coordinate with third-party vendors on collections and billing issues
- Support the VP of Credit and Collections with AR-related tasks
Requirements
- 2+ years of Accounts Receivable experience
- Associate’s degree in business, finance, or accounting preferred
- Experience in a shared services or retail industry environment a plus
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Strong communication, problem-solving, and customer service skills
- Highly organized with the ability to manage multiple deadlines
- Able to work independently with minimal supervision
Benefits
- Competitive pay based on experience
- Inclusive, equal-opportunity workplace
- Opportunities for professional growth and development
Apply today — help keep our accounts running smoothly.
Happy Hunting,
~Two Chicks…