Remote | Full-Time | $24–$28/hr + Bonus
🧾 About the Role
Prompt is reshaping the healthcare tech space—and we’re just getting started. As a Billing Tech Support Specialist, you’ll be the go-to problem solver for our clients, helping them troubleshoot billing-related issues via email and ensuring they get the most out of our cutting-edge rehab software. If you’re tech-savvy, customer-obsessed, and billing-literate (especially in PT/OT/SLP settings), this is your chance to grow in the fast lane of B2B SaaS.
✅ Position Snapshot
• $24–$28/hr starting pay
• Performance-based bonuses
• 100% remote (U.S. preferred)
• Full-time
• Department: Customer Success
📌 What You’ll Do
• Handle email-based customer support focused on billing and RCM
• Troubleshoot issues and escalate complex bugs to the right internal teams
• Collaborate with engineering to improve ticket flow and resolution
• Master our EMR and billing platform to provide accurate, timely answers
• Advocate for user needs by sharing patterns, bugs, and feature requests
• Contribute to knowledge bases and internal tools that scale our support
🎯 You’re a Great Fit If You Have…
• 3+ years in tech support, client services, or a customer-facing SaaS role
• Solid medical billing knowledge (PT/OT/SLP billing strongly preferred)
• Experience with RCM workflows (claim review, submission, follow-up)
• Analytical mindset and sharp troubleshooting skills
• Strong written communication—clear, concise, and confident
• Proficiency in MS Excel
• Self-starter energy with a hunger to learn and grow
✨ Bonus Points For
• Startup or B2B SaaS experience
• Familiarity with customer service platforms like Zendesk, HelpScout, etc.
• Experience supporting medical software or EMRs
💻 Remote Work Requirements
• Stable internet and distraction-free workspace
• Strong time management and self-direction
• Familiarity with Slack, Zoom, and remote workflow tools
🎁 Perks & Benefits
• Competitive hourly pay with bonus potential
• Flexible PTO policy
• Full medical, dental, vision insurance
• Company-paid family leave, disability, and life insurance
• 401(k) plan + commuter/FSA/DCA benefits
• Equity eligibility for high performers
• Monthly fitness and gym membership credits
• Company-wide lunch perks
• Recovery suite at HQ (cold plunge, sauna, shower)
• Pet insurance discounts
• A team that’s smart, supportive, and mission-driven
🚫 Important Note
Prompt does not hire current employees of our customers without their employer’s written consent. We honor our professional relationships and expect the same integrity from our applicants.
✍️ How to Apply
If you’re ready to use your billing expertise in a tech-forward, customer-first environment, we want to hear from you. Help us change the future of rehab therapy, one support ticket at a time.