Remote | Full-Time | $75K–$100K
🧾 About the Role
Prompt is changing the game in rehab therapy by delivering modern, automated software that helps clinics run smoother and patients get better care. As the fastest-growing company in the therapy EMR space, we’re building a customer success team that’s just as innovative as our tech.
We’re looking for a Client Success Specialist who’s eager to work directly with clients, help teams thrive, and champion the value of our PredictionHealth platform. This isn’t a support role—it’s a chance to create real relationships, shape how people experience our software, and leave your fingerprint on the future of healthcare.
✅ Position Highlights
• Salary: $75K–$100K
• Full-time, fully remote
• Reports to PredictionHealth division
• Benefits include medical, dental, vision, PTO, gym credits, disability/life insurance, and 401(k)
• Cool extras like company-wide lunches, wellness perks, and cold plunge/sauna access at HQ
📋 What You’ll Own
Onboarding & Training
• Manage client setup, product configurations, and training
• Host webinars and Q&A sessions for clinical teams
• Guide customers in using core and premium features
Client Relationship Management
• Build lasting relationships post-onboarding
• Act as the main point of contact for your client accounts
• Proactively flag and help solve technical or workflow issues
Support & Resolution
• Address customer questions through email, webinars, and support systems
• Escalate and resolve support tickets
• Spot trends in customer challenges and share with product/engineering
Customer Success Strategy
• Monitor engagement, satisfaction, and retention metrics
• Prevent churn and increase feature adoption
• Identify upsell opportunities aligned with client needs
Cross-Team Collaboration
• Work closely with Sales, Product, and Engineering
• Share client insights to help improve the product
Systems & Tools
• Maintain client info in CRM platforms like Salesforce or HubSpot
• Use data to drive decisions and improve processes
🎯 Must-Have Traits
• Background as a PT, PTA, OT, SLP, or clinic administrator
• 0–2 years of customer-facing experience (SaaS, support, or healthcare preferred)
• Clear communicator with solid problem-solving skills
• Strong multitasker, comfortable with digital tools
• Customer-first attitude and a proactive mindset
💻 Remote Requirements
• Reliable internet connection
• Comfortable working across time zones
• Familiar with remote collaboration tools (Zoom, CRMs, Slack, etc.)
💡 Why It’s a Win for Remote Job Seekers
• Make an impact in the booming digital health space
• Work with smart, mission-driven teammates
• No commute, but full collaboration
• Flexibility, autonomy, and growth in a startup that’s actually solving real-world problems
✍️ Call to Action
If you’re ready to help clinics thrive, patients heal, and healthcare evolve—this role is for you. Bring your expertise, your curiosity, and your love for solving problems. Let’s build something incredible together.
Happy Hunting,
~ 2 Chicks