🧾 About the Role
Cennox is looking for a Technical Support Agent to join its remote team. In this frontline role, you’ll be the go-to problem solver for customers, technicians, and internal teams, supporting Cennox’s Retail Safe Products. If you enjoy digging into technical puzzles and providing real-time support, this is your lane.
✅ Position Highlights
• Full-time, Entry-level
• 100% Remote
• Paid training and benefits package
• Equipment provided
• Rotating weekend and holiday support shifts
📋 What You’ll Own
• Delivering phone and email-based technical support
• Troubleshooting hardware/software issues
• Supporting part orders tied to service tickets
• Assisting with installs and configuration of company products
• Creating and sharing technical documentation
• Investigating and analyzing product failures
• Logging all customer interactions in internal systems
• Responding to after-hours voicemails
🎯 Must-Have Traits
• 2+ years in technical support or hardware/software troubleshooting
• Proficient in Linux command line and MySQL
• Familiar with Microsoft Office Suite
• A+ or Network+ certification (preferred)
• Excellent communication and multitasking skills
• Organized, self-motivated, and detail-oriented
• Willingness to work weekends and rotating holidays
💻 Remote Requirements
• Reliable high-speed internet
• Quiet, distraction-free workspace
• Ability to sit and work at a computer for extended hours
• Occasional travel for training or special projects may be required
💡 Why It’s a Win for Remote Job Seekers
This role offers a rare blend of technical challenge, autonomy, and flexibility. You’ll work from home, solve real-world problems, and grow with a mission-driven company supporting essential retail infrastructure.
✍️ Call to Action
If you’re ready to bring your tech skills to a company that values problem-solvers and proactive thinkers, apply today. Cennox is building the future of retail security—be a part of it.
Happy Hunting,
~ 2 Chicks