📍 Remote – U.S. Only (Must be available 9–5pm PST / 11am–8pm EST)
đź’ˇ About the Role
ModMed is on a mission to modernize medicine—and that starts with compassionate, accurate, and fast patient support. As a Patient Claims Specialist, you’ll be the voice patients hear when they have questions about their medical claims, balances, and insurance. This is a vital role on our Revenue Cycle Management team that directly impacts the patient experience, billing accuracy, and our providers’ trust.
🏆 Why Join ModMed?
- Best Places to Work – South Florida Business Journal (2024)
- Inc. 5000 Fastest-Growing Private Companies in America (2024)
- #1 Ranked EHR in 11 Specialties – Black Book Awards (2024)
- Gold Winner – Digital Health Awards (2024)
- Silver Stevie – Health Tech Solution (2024)
We’re not just building great software—we’re building a better experience for providers and patients alike.
🗓️ What You’ll Do
• Serve as the primary contact for inbound/outbound calls with patients regarding claims, balances, insurance, and payments
• Handle 60+ inbound calls per day with professionalism and care
• Help patients update demographics and insurance details
• Follow up on payment issues and resolve account inquiries
• Enter detailed notes and updates into the Practice Management system
• Participate in team projects that enhance the patient support experience
đź“Ś Position Details
• Schedule: Full-time | Mon–Fri | 9–5pm PST or 11am–8pm EST
• Location: 100% remote (U.S. based only)
• Compensation: Competitive hourly pay with full benefits
âś… What You Bring
• 1–2+ years of healthcare administration or patient services experience
• Basic knowledge of claims submission and insurance processes (Medicare, HMOs, PPOs)
• Excellent phone etiquette, listening, and documentation skills
• Comfort managing high call volume in a fast-paced virtual environment
• High School diploma or GED required
• Bilingual (English/Spanish) a strong plus
• Tech-savvy with Excel, Word, and patient management systems
🌿 Benefits Highlights (U.S. Only)
• Medical, dental, vision + HSA with company contribution
• 401(k) with 50% match on up to 6% of compensation
• Paid parental leave + generous PTO
• Company-paid life & disability insurance
• Flexible spending account + Employee Assistance Program
• Tuition reimbursement + access to LinkedIn Learning
• Active business resource groups + team culture
• Dog-friendly HQ in Boca Raton (if local)
🧠What Success Looks Like After 90 Days
• You’re confidently fielding patient calls and resolving issues efficiently
• You’ve mastered our Practice Management system and workflows
• You’ve built strong communication habits that reflect ModMed’s values
• You’re contributing to a positive, solutions-driven patient experience
🧩 Ideal for Remote Job Seekers Who
• Want to be part of a mission-focused, award-winning health tech company
• Thrive in a structured, phone-heavy support environment
• Are ready to grow their career in the healthcare revenue cycle space
• Are self-driven, resourceful, and professional with every interaction
Bring clarity to patient care. Join us in Modernizing Medicine.
~ Team ModMed