Location: United States | Remote-First | Full-Time | Rapid-Growth AI Company
🚀 About ElevenLabs
ElevenLabs is redefining Audio AI. Our tools help millions of creators, educators, and developers bring ideas to life with human-like speech. From accessibility tools to AI-powered agents, we’re setting a new standard in voice technology.
Backed by top-tier investors and valued at $3.3B just two years post-launch, we’re scaling fast—with a global team and a relentless focus on quality and innovation.
đź“Ť About the Role
We’re hiring a dynamic, U.S.-based Customer Success Manager to support a portfolio of ~50–70 commercial accounts. You’ll be at the heart of our customer experience—helping users onboard, thrive, and expand their use of ElevenLabs products.
This is not a backseat role. You’ll be a partner to your clients, a strategist for our internal teams, and a builder of systems that scale with us.
đź’Ľ Your Responsibilities
• Manage a high-volume commercial book of 50–70 accounts
• Lead onboarding and guide customers toward value milestones
• Track usage data and customer health to drive retention and upsell
• Collaborate on the Customer Success playbook for scalable growth
• Build lasting relationships that turn users into loyal advocates
• Identify product feedback trends and surface actionable insights
• Own NRR and account health KPIs tied to company growth goals
📌 You Might Be a Fit If You Have…
• 3–7 years in SaaS Customer Success or Account Management
• Experience managing a high-touch portfolio at scale
• Strong interpersonal and communication skills
• Data-driven mindset with comfort using product and usage metrics
• A hybrid product/customer obsession—focused on value delivery
• The energy and autonomy needed for a high-growth, fast-moving environment
• Based in the United States with flexibility to travel if needed
🌎 Why Join ElevenLabs?
• Remote-First Culture – Talent matters more than geography
• Coworking Stipend – Work from wherever you focus best
• Flexible PTO – You control your time off
• L&D Support – Annual budget for professional development
• Social Travel Budget – Meet your teammates in-person, your way
• Company-Wide Offsite – Global retreat every year
• High Ownership, High Impact – No titles, just results
đź“… Ready to Apply?
If you’re customer-obsessed, impact-driven, and excited to help scale a category-defining AI company—we’d love to meet you.