Full-Time | Order.co
🧾 About the Role
Order.co is hiring a Support Specialist I to deliver high-quality customer support across phone, email, and chat. You’ll be the first point of contact for customers and vendors, owning every inquiry from start to resolution. This role is ideal for someone who thrives in fast-paced environments, loves solving problems, and believes in making customers feel heard and supported.
âś… Position Highlights
• Full-time, fully remote
• Hourly pay: $20–$23/hr
• Stock options included
• Medical, dental, vision, and wellness benefits
• Flexible time off policies
• Employer-sponsored 401(k)
📋 What You’ll Own
• Handle a high volume of customer and vendor interactions via phone, email, and chat
• Troubleshoot technical/product issues and escalate when needed
• Track and document support interactions accurately
• Set clear expectations for resolution timelines
• Provide clear, empathetic communication throughout the support cycle
• Collaborate cross-functionally with teams like Product, Ops, and Account Management
• Identify opportunities to improve support processes and workflows
🎯 Must-Have Traits
• Strong verbal and written communication skills
• Clear problem-solving instincts
• Customer-first attitude with natural empathy
• Ability to juggle multiple tasks and manage time efficiently
• Organized, detail-oriented, and tech-comfortable
• Adaptable, resilient, and calm under pressure
• Team player who enjoys collaborating
✨ Bonus Points For
• 1+ years of customer support experience (SaaS, e-commerce, or startup preferred)
• Experience with tools like Zendesk or similar CRMs
đź’» Remote Requirements
• A quiet, dependable home setup
• Strong internet connection
• Comfort working independently and staying connected virtually
💡 Why It’s a Win for Remote Support Pros
At Order.co, you’re not just solving problems—you’re building trust. This is a rare opportunity to grow your career in a high-growth company while working from anywhere. Expect autonomy, development, and a mission-driven team that backs you up.
✍️ Call to Action
If you’re ready to bring clarity and calm to every customer conversation, apply now and help keep everything in Order.co.