💵 $61,357–$110,424/year + 10% Bonus | Full-Time | Remote (U.S.)
🧾 About the Role
R1 is hiring a Manager, Customer Service to lead a team of Supervisors, Team Leads, and Representatives supporting key healthcare clients. In this high-impact role, you’ll oversee daily operations, guide client strategy, and ensure call center teams hit production and quality goals. This position is perfect for a healthcare call center pro who thrives in fast-paced environments and leads with both clarity and care.
✅ Position Highlights
• Full-time | Remote (U.S.-based)
• Salary range: $61,357–$110,424/year
• Annual bonus eligible (target: 10%)
• Lead large, distributed call center teams
• Competitive benefits package
📋 What You’ll Own
• Manage team performance tied to client KPIs
• Serve as main point of contact for assigned healthcare clients
• Oversee virtual call center reps handling 40–100+ calls per day
• Drive team development through coaching, goal-setting, and process alignment
• Use EMR platforms (EPIC, Meditech, Cerner) to support client objectives
• Ensure call center operations align with revenue cycle best practices
• Build a high-performance culture through consistent communication
🎯 Must-Have Traits
• Minimum of 5 years’ leadership in a healthcare call center
• Strong background in client-facing roles
• High school diploma required
• Ability to manage virtual teams in high-volume settings
• Experience with EMR systems (EPIC, Cerner, Meditech)
• Excellent communication and strategic leadership skills
💡 Why It’s a Win for Remote Job Seekers
This role gives you the chance to shape a high-impact team, work directly with healthcare clients, and lead from anywhere. With access to cutting-edge technology and a collaborative environment, R1 empowers you to grow while making a real difference in patient experience and healthcare performance.
✍️ Call to Action
Ready to drive results and lead with purpose? Apply now to become R1’s next Manager, Customer Service—and take your leadership to the next level.