(Remote – U.S.)
🧾 About the Role
BroadPath is urgently hiring a Call Center Supervisor to support and guide remote team members handling inbound and outbound interactions. This role is ideal for someone with a healthcare background and a strong grasp of performance metrics, coaching, and remote leadership.
✅ Position Highlights
• Full-time, remote
• Competitive pay based on experience and location
• Monday–Friday schedule
• Opportunity to lead a healthcare-focused call center team
• Supportive, fast-paced environment
📋 What You’ll Own
• Lead and manage daily performance for your team
• Monitor metrics like quality, adherence, and handling time
• Provide coaching, performance feedback, and development plans
• Handle escalated calls and assist agents as needed
• Manage schedules and workforce priorities
• Monitor calls, chat communications, and ensure compliance
🎯 Must-Have Traits
• 1+ year of recent call center supervisor experience (healthcare preferred)
• 1+ year of experience in the healthcare industry
• Proven ability to manage employee performance and call metrics
• Tech-savvy with strong Windows and system navigation skills
• Experience across phone, email, and chat support channels
• Strong written and verbal communication skills
• High school diploma or equivalent
💻 Remote Requirements
• Dedicated home workspace
• Reliable internet
• Comfortable managing both remote and local team members
✍️ Call to Action
If you’re a proactive leader who thrives in fast-paced environments and values coaching others to success, apply now for BroadPath’s Call Center Supervisor role and lead a high-performing remote team from wherever you are.