Location: Remote (U.S.-based) | Company: AmeriHealth Caritas | Type: Full-Time | Pay: Competitive | Category: Operations
Make a Difference with Purpose.
AmeriHealth Caritas is seeking a compassionate and detail-oriented Intake Coordinator to support the grievance and appeals process for our members. As a remote team member, you’ll ensure that every complaint or issue is properly documented, communicated, and addressed — helping millions access better care and support.
🔎 Key Responsibilities:
- Assist members and their representatives with filing complaints and grievances
- Document and escalate issues in accordance with state, federal, and NCQA regulations
- Accurately log cases in the system and assign to grievance coordinators
- Prepare case summaries and assist with State Fair Hearings as needed
- Maintain compliance with documentation standards
- Communicate findings with discretion and professionalism
- Stay current on policies, benefits, and grievance processes
✅ What You’ll Need:
- High school diploma or GED required; associate’s degree preferred
- 2+ years in managed care or healthcare customer service preferred
- Experience with grievance/appeals processes a plus
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)
- Strong communication, organization, and time-management skills
🎁 Benefits & Perks:
- Fully remote position
- Health insurance on Day 1
- Paid holidays, PTO, and volunteer days
- Tuition reimbursement
- 401(k) retirement plan
- Mission-driven company culture focused on health equity and community impact
Ready to help members be heard and supported?
Apply now and join a team that’s committed to creating healthier communities — one case at a time.